11 Point Project On Consumer Awareness

consumer awareness project

Written By Avinash Sharan

4th November 2022

Social Science Project On Consumer Awareness For Class 10 

Consumer awareness project is all about developing ways to protect the interest of the consumers by applying pressure on the business community. Students of class X are given this topic so that they can share their knowledge and foster the spirit of perseverance. Moreover, It also helps in developing confidence and managing obstacles more efficiently. By doing such projects, students learn to implement their theoretical knowledge in practical aspects.  Such projects are multidisciplinary in nature because students are required to solve real-world problems by applying knowledge from different disciplines. Therefore, keep your project on “Consumer awareness” simple and to the point.

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Social Science Project On Consumer Awareness For Class 10 Students

Table Of Contents:

  • Acknowledgment
  • Certificate
  • Index
  • Introduction
  • Objective
  • Who is a consumer?
  • The consumer movement in India.
  • Consumers’ Rights and Responsibilities.
  • Consumer Protection Act 1986
  • Responsibility of a consumer.
  • Consumer awareness in India.
  • Conclusion

Social Science Project On Consumer Awareness For Class 10 Students

consumer awareness project

Things to be kept in mind while doing the project

(Follow CBSE guidelines strictly.)

  • Firstly, USE A-4 size file paper (one side ruled) and blue/black ink to write your project.
  • Secondly, design the cover page in such a way that it reflects your topic.
  • Thirdly, write the Topic of the project, Name, Class, and Sec, Roll no. on the cover page in bold letters.
  • Fourthly, however, the project work should not be less than 10 pages (including the cover page)
  • Lastly, do not use plastic covers.

 1. Acknowledgement:

(what should be written) see the example below.

Acknowledgment

From the core of my heart, I am very thankful to everyone who all supported me, for I have completed my project effectively and moreover on time. I am using this opportunity to express my gratitude to my, teacher___________ as well as our Principal______________ who, gave me this golden opportunity to do such a good project on the topic, “ Consumer Awareness”.  . I am sincerely grateful, to all of my friends, co-partners, family and guide who shared their, truthful and illuminating views on a number of issues related to the project by devoting their precious time.

Equally grateful to my (NAME OF SUBJECT TEACHER) for giving me moral support and guidance in doing this project. It would be an injustice if I do not thank my parents who helped me a lot in collecting data, pictures, and continuous help and support.

With their able guidance, encouragement, and support, I could complete my project on time.

Thanking you,

(Name of the student)

2. Certificate:

Project Certificate Format

Certificate

   This is to certify that

Your Name………………………. of class X  (your Sec) …B…….    

has successfully completed his/her project on topic

 “CONSUMER AWARENESS”

as prescribed by Mr./Miss/Mrs./Prof……….(teacher’s name)………. during the

 academic year….(year)……. as per the guidelines

issued by CBSE.

Signature of Teacher                                                                                                                                                       Sign of external

3. Index:

Do not forget to add an index page along with Page No.

4. Introduction Of Project On Consumer Awareness

Today, we go to market and buy a variety of goods and avail services in our day-to-day life. For the same, we pay money and derive satisfaction by consuming them. But sometimes, we feel dissatisfied due to poor quality, high prices, false promises, made in advertisements, hidden information, costs, etc., and so on. This is done because we are, not aware of our rights as a consumer.

Therefore, the need for consumer awareness was coined by the Western World in the 1960s. It is a social force designed to protect the interest of the consumers by organizing the consumers to bring pressure on the business community to heed their say. Moreover, The pressure may be moral, legal, or economic. It is a combined effort of the consumers to seek redressal of their grievances adversely affecting their standard of living. It is the protest against unfair business practices and injustices.

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 5. Objective: (Project On Consumer Awareness)

The objective of the project is to
  • reduce consumer exploitation by making them aware, of their rights as a consumer.
  • providing complete knowledge about a particular product to potential customers.
  • To provide complete and adequate knowledge to the customer.
  • prohibit the customers from taking any wrong decisions.
  • analyze the suitability of the product with particular buyers.
  • interpret the needs of the customers more efficiently.
  • achieve maximum satisfaction of the buyers and customers.

6. Who is a Consumer?

Under the Consumer Protection Act, a consumer is defined as:
  • Any person who buys any goods for a consideration, which has been paid or promised, or partly, paid and partly promised, or under any scheme of deferred payment. It includes any user of such, goods when such use is made with the approval of the buyer but does not include a person who obtains goods for resale or any other commercial purpose.
  • Any person who hires or avails of any service, for a consideration which has been paid or promised, or partly paid and partly promised, or under any system of deferred payment.
  • It includes any, the beneficiary of services when such services are availed of with the approval of the person concerned, but does not include a person who avails of such services for any commercial purpose.
  • Consumer Protection and Common Problems faced by a Consumer in Market Place, Consumer awareness refers to the measures adopted to safeguard the interest and rights of consumers and to help them in getting their grievances redressed.
  • Finally, Consumer protection means, protecting the consumers from unscrupulous, exploitative, and unfair trade practices of a seller or, a producer to maximize their profits.

7. History Of the consumer movement in India:

  • There was no legal system in India to protect the consumers in the marketplace which resulted in rampant exploitation.
  • Due to the shortage of food, hoarding, black marketing, and adulteration of edible oil and food, there was rampant exploitation of consumers.
  • Hence, it gave rise to the consumer movement in the 1960 s. This movement was in an organized form.
  • In 1986, the Consumer Protection Act was enacted by the Government of India.
  • This was a crucial step in the evolution of the consumer movement in India to protect the rights of consumers. This law is usually known as Consumer Protection Act 1986 (COPRA)
  • Under the provision of COPRA, a three-tier quasi-judicial system was established at the district, national, and state levels. This was done to redress consumer grievances.

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8. Consumer’s rights and responsibilities:

Rights to safety:

Firstly, every consumer has the right to be protected against the goods and services which are hazardous to life and property. Therefore,  before purchasing, consumers should insist on the quality of products and services. Moreover, consumers must purchase products that are certified by the government of India such as ISI or AGMARK.

Right to choose:

Secondly, the right to choose ensures that the consumer must have enough choices to select a product at a reasonable price. However, it can be better exercised in a competitive market where a variety of goods are available at competitive prices.

Right to be informed:

Thirdly, every consumer/customer has the right to be informed about the quality, quantity, purity, and price of goods. This will further protect the consumer against unfair trade practices. It will also enable the customer to act wisely and desist from falling prey to high-pressure selling techniques.

Right-to-consumer education:

Fourthly, when a consumer, especially in rural areas does not have the appropriate knowledge about the product, they are easily made fool by the shopkeepers. Therefore, It is the right of every consumer to have proper knowledge about the product.

Right to be heard:

Every consumer has the right to be heard at appropriate forums. Consumer forum provides a platform for consumers where they can complain against the product or company. The consumer can complain if

  • Firstly, the company has charged more price.
  • Secondly, If a duplicate product is delivered.
  • Thirdly, If the product is damaged at the time of delivery and so on.

9. Consumer Protection Act 1986:

The Consumer Protection Bill, of 1986 seeks to provide for better protection of the interests of consumers and for the purpose, to make provision for the establishment of Consumer councils and other authorities for the settlement of consumer disputes and for matters connected therewith. It also ensures speedy and simple redressal of consumer disputes,

10. Responsibilities of a consumer:

consumer awareness project

Consumers have to bear some responsibilities which are given below:

The consumer must exercise his Right:

A consumer must be aware of his rights. Unfortunately, the awareness among consumers is poor. Even the government has done very little to create awareness among the people.

Cautious Consumer:

Consumers should not only be aware of their rights but also must be very cautious while purchasing the products. As a consumer, you must not blindly believe what the shopkeeper says but also look for written documents related to the product. Therefore, if the consumers are cautious, there is less chance of getting cheated.

Filing Complaints for the Redressal of Genuine Grievances:

As a consumer, you must not hesitate to file a complaint against the company or the shopkeeper for the redressal of Genuine grievances. There are consumer courts in almost every district where cases can be filed. Not only that, you may register your complaint online with the National Consumer Helpline Portal free of cost by clicking on the government’s website.

A consumer must be Quality-Conscious:

A consumer must not go for cheap products available in the markets. Also, should not fall greedy for discounts. While purchasing any product, the consumer must be quality conscious and look for the ISI mark on the product. Be aware of duplicate products.

Do not be carried away by Advertisements:

Advertisements are made to attract customers and to make them aware of the product. But, not necessarily, everything shown in advertisements is correct. Therefore, a consumer must apply his/her common sense and must not be carried away by advertisements.

Insist on Cash Memo:

Every product how so ever small or big, cheap or costly must be purchased with a cash memo. Moreover,  a cash memo is a proof that the product has been purchased from this particular shop at this price. Without a cash memo, a consumer can not claim. Therefore, it is important for consumers to insist on cash memos.

Social Science Project On Consumer Awareness For Class 10 Students

11. Conclusion:

Consumer awareness is becoming important today. On one hand, there is an urgent and increasing necessity to educate and motivate the consumer, whereas, on the other hand, it is also required to make aware of the possible deficiencies in the services of the growing sector of public utilities. Therefore, in short, the consumer should be educated enough with respect to his rights as a consumer. It is also important so that he/she is able to protect himself/herself from any wrongful act on the part of the trader. We hope that this project on consumer awareness will help the students of class X.

Consumer awareness, therefore, means being aware of having knowledge about the several consumer protection laws, rectified techniques, and consumer rights which include the right to protection of health and safety from goods and services that consumers purchase.

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